About Us

Privacy Policy

Your right to privacy is clearly understood by your credit union. We want to assure you that we highly value the trust you have in your relationship with Tropical Financial Credit Union. The information that you share with us will only be used to fulfill our purpose of adding significant value to your financial life. Your information is never sold to anyone.

Your privacy and your trust in us are considered critical in every aspect of the operation of your credit union. You can count on us to do what is right in maintaining the confidentiality of your personal information.

Information We Collect

We collect nonpublic personal information about you such as from the following sources:

Information we receive from you on applications and other forms;
Information about your transactions with us or others;
Information we receive from a consumer reporting agency.

Use and Disclosure of Personal Information

We may disclose nonpublic personal information about you to our wholly owned affiliate Tropical Values, Inc. and to non-affiliate third parties as permitted or required by law. These companies may include financial services providers such as payment processing companies and those that provide credit card, check printing, mortgage and data processing services.
We may disclose nonpublic personal information we collect from you, as described above, to companies that perform marketing services on our behalf. We require these companies to keep the information that we provide confidential and to use the information only for the services that we have requested them to perform.
Tropical Financial Credit Union's policy and privacy practices regarding former members is the same as for existing members.

How we Protect Your Information

We restrict access to information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

Our Web Site

Tropical Financial CU promotes a secure web site environment by maintaining standards and procedures to guard against unauthorized access and ensure the security and privacy of your on-line transactions. For further information about the privacy of the communications between you (your browser) and our servers when using e-Branch on-line banking, click-on the Privacy, Authorization and Network Security links in e-Branch. Pre-expired "cookies" are used in accessing our e-Branch Internet banking product. All private data stored in cookies on the Internet Banking system are encrypted. These pre-expired or commonly known as dated cookies are used as part of the stringent security measures in the e-Branch Internet banking product. The dated cookies keep the session alive until the user logs out properly or times out of e-Branch. Once this occurs, the end user must log in with their User ID and Password to gain access again. This ensures that another user using the same computer cannot access the previous session. We impose the same confidentiality restrictions on information gathered through "cookies" as any other personal financial information.

We use firewall security to protect your accounts from intrusion from outside the Credit Union.

If you have provided personal identifying information via e-mail, the information will only be used to process your request and communicate with you. We may store these comments or requests to provide us with information for future improvements to our Web site. We do not sell or share this information with other third parties unless required by law.

Protecting the Privacy of Children

Disclosure as required by the Children's Online Privacy Protection Act
We do not knowingly collect or solicit data or personal information from children under the age of 13 on our Web site. We do not knowingly engage in target marketing directly to children on the Internet. If we receive an e-mail request from a sender identified as a child, we may respond to the specific request. After responding, the child's e-mail will be deleted and no personal information will be retained or disclosed.

If you have any questions or comments about this notice, contact us at:

Tropical Financial Credit Union
P. O. BOX 829517
Pembroke Pines, FL 33082-9917
ATT: Member Service

Miami-Dade County 305-261-8328
Other Areas 1-888-261-8328
e-mail: e-branchsupport@tfcu-fl.org