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Fraud Alert!

NCUA Internet/E-Mail Fraud Alert – March 12, 2008

Recently, there have been multiple fraudulent e-mails and telephone calls directed to the general public and credit union members that appear to be from NCUA. False e-mails ask recipients to click on a link to confirm, verify or approve financial account information. If the recipient proceeds, the link directs them to a false website to verify or re-submit confidential information such as account and credit card numbers, Social Security number, password, and personal identification number, or  to complete a member satisfaction survey and receive $80.

A variant, “vishing” uses telephone systems. A vishing scam occurs when a consumer receives a recorded message telling them a credit card and/or financial institution account has been breached and to immediately call a number provided in the message. The phone number leads the consumer to a fraudulent call center where people are asked to supply or verify pertinent financial account, social security or credit card information.

NCUA does not ask credit unions members for personal information. Anyone who receives an supposed e-mail or phone call from NCUA that asks for account information should consider it a fraudulent attempt to obtain their personal account data for an illegal purpose and should not follow the instructions in the e-mail or phone call.

If you inadvertently respond and provide confidential account information, please notify your credit union immediately. You should change affected accounts and PINs, and take any additional action recommended by your credit union to protect your account.

If you feel that you have received a fraudulent NCUA phishing e-mail, please forward the entire e-mail message to Phishing@ncua.gov

Additionally, you can file formal complaints concerning any suspected fraudulent e-mail with the Internet Fraud Complaint Center (IFCC) at www.ic3.gov. The IFCC is a partnership between the Federal Bureau of Investigation, and the National White Collar Crime Center. 

If you responded to such an email and provided any confidential account information, please contact us immediately.

• Call us at 305-261-8328 in Miami-Dade or 1-888-261-8328 from all other areas.
• To report suspicious email, forward the message to abuse@tfcu-fl.org.

Be Aware!

Phishing is a high-tech scam that uses spam or pop-up messages to deceive you into disclosing your credit card numbers, bank account information, Social Security number, passwords, or other sensitive information.

If you get an e-mail or pop-up message that asks for your personal or financial information, do not reply or click on the link in the message. Legitimate companies do not ask for this information via e-mail. Just by clicking on the link could initiate a background installation of spyware or viruses that can be used to access your computer to record keystrokes and obtain passwords you use to access Internet sites.

• Never e-mail personal or financial information
• Don’t click on links within unsolicited emails
• Change your User ID and Passwords periodically
• Change your ATM PIN periodically
• Create complex passwords that are hard to guess
• Review credit card and bank account statements as soon as you receive them
• Review your credit report on a regular basis
• Use anti-virus software and keep it up- to-date
• Use a personal firewall
• Use caution when opening any attachment or downloading any files from e-mails you receive
• Keep your browser and operating system updated
• Report suspicious activity to the FTC www.ftc.gov or toll-free at:1-877-382-4357